Amen Clinics

  • Patient Care Coordinator - Full Time

    Job ID 2019-1074
    Job Locations
    US-CA-Costa Mesa
    Category
    Administrative/Clerical
    Type
    Full-Time Regular
  • Job Summary

    About Amen Clinics

     

    BRAIN HEALTH STARTS HERE - Amen Clinics is an outpatient health care clinic that has provided mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. The Amen Clinics Method—developed through 25 years of clinical psychiatric practice—utilizes detailed clinical histories, SPECT imaging and neuropsychological testing to understand brain function, along with laboratory studies to target treatment specifically to each patient’s brain using the least toxic and most effective means. The Amen Clinics Method has demonstrated high levels of success for even the most complicated patients, and research shows that having a SPECT scan as part of the diagnostic process changed the diagnosis or treatment plan 79% of the time.

     

    The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.

     

    SCHEDULE:

    Tuesday - Saturday

    9:30 am - 6:30 pm

    (Saturday shift will be earlier) 

    Essential Duties & Responsibilities

    • Greets, checks-in and checks-out patients
    • Handles new and existing patient inquiries
    • Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
    • Collects and posts patient payments
    • Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
    • Schedules, reschedules and cancels patient appointments
    • Provides support to their assigned doctor and assists other PCCs as needed
    • Provides supplement and nutraceutical information to patients and answers questions as needed
    • Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

    Qualifications, Knowledge, Skills & Abilities

    Qualifications and Requirements:

    • High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
    • A minimum of 2 years professional experience in a clinic or medical practice required  

    Knowledge, Skills and Abilities:

    • Knowledge of general clinic or medical practice processes
    • Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
    • Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
    • Excellent organizational and time management skills
    • Ability to identify and resolve problems
    • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
    • Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
    • Ability to maintain confidentiality of sensitive and protected patient information
    • Ability to work effectively as a team player and provide superior customer service to all staff and leadership 

    Physical Demands:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Frequent sitting for long periods of time
    • Frequent typing and viewing of computer screen
    • Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
    • Frequent hearing, listening and speaking by telephone and in person
    • Occasionally required to stand, walk, reach with hands and arms, stoop or bend
    • Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
    Work Environment: 
    • The work environment described here are representative of those that an employee encounters white performing the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Work is indoors in temperature-controlled environment.
    • The noise level is usually moderate with occasional outbursts from patients during treatment. 

     

     

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